Below you will find our Shipping Rates and Options:
Federal Express Worldwide Except Europe (Air) - - US$ 20.00 : 2-4 Business days. No Sunday delivery. Signature upon delivery is required. Cannot be shipped to P.O. Boxes or FPO/APO. Parcels can be tracked on line at every step.
Federal Express Europe (Except France - Air) - - US$ 24.50 : 3-5 Business days. No Sunday delivery. Signature upon delivery is required. Cannot be shipped to P.O. Boxes or FPO/APO. Parcels can be tracked on line at every step. Not recommended for France (where extra charges may apply), or Russia where your shipment may be subjected to taxes and extra customs clearance charges.
Registered Mail Worldwide - US$ 8.50 : 10-30 business days (worldwide) No Sunday delivery. Signature upon delivery is required. Can be shipped to P.O. Boxes or FPO/APO. Registered mail is inexpensive and generally reliable, but it cannot be tracked on line. In case you do not receive your parcel, we can begin a trace 30 days after shipping.
Insurance
is
Mandatory and is 1% of TOTAL.
If you decided that you do not want the merchandise after it has been shipped, but before it arrives, PLEASE DO NOT REFUSE FEDEX OR POSTAL DELIVERY. Items must be returned to us only via registered mail, we must insure these items using the registered mail receipt number. If the merchandise is refused, you will be liable for the full value of the item or items if lost, and all brokerage charges and duty incurred upon its return.
If FedEx has authorization to release parcels without your signature (called a 'Release Signature on File'), please call FedEx to revoke the authorization. If FedEx delivers a package without a signature because FedEx has a 'Release Signature on File' for your address, the package IS NOT COVERED BY INSURANCE.
If there is physical evidence of tampering, please immediately indicate the damage to the carrier. If the package is empty or damaged, DO NOT ACCEPT THE PARCEL. All loss or damage claims must be reported to us within 24 hours of discovery of the loss or damage.
Orders
are shipped from Bangkok the next work day after your payment
has cleared.
Shipping
and Insurance are NOT refundable.
Payment:
There are 3 ways to pay:
1. You can pay for gemstones by international money order, bank check, or personal check payable to "AJS Gems Limited." Please send your payment to:
2. We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER or eCheck through PayPal (which we believe to be the most secure way to accept credit cards). Please use info@ajsgems.com for our email address.
Pay me securely with any major credit card through PayPal!
3. You can also WIRE FUNDS (or make a direct deposit) to our bank account:
Bank of America, USA
OR
Hongkong Bank; HSBC, Hong Kong
Please email us for account details.
If within 10 days of receiving your gemstone you become dissatisfied with it, return it in its original, undamaged, unaltered condition for a refund or a credit. In the rare case you want to return
a gem, Please Send us an Email asking for ShippingInstructions. The shipping & insurance fees are not refundable. All returned merchandise must only be sent by registered mail (no FedEx, UPS, DHL, etc..) and the return package must be postmarked within 10 days of the day you recieved the stone. That's our famous, "Money-Back No-Questions-Asked" AJS Guarantee!
